Privacy policy

This privacy policy explains how EPC Carbon Zero (referred to as "we", "us", or "our") collects, uses, and protects your personal information.

Who we are

EPC Carbon Zero is a small business operating in North Queensferry, Fife. We provide Energy Performance Certificate (EPC) assessment services to homeowners, landlords, letting agents, and solicitors across Scotland.

What information we collect

When you contact us, we collect only the information needed to respond to your enquiry and provide our services. This typically includes:

• Your name
• Contact details (phone number, email address, property address)
• Property details relevant to the EPC assessment
• Any other information you choose to share with us

How we use your information

We use your information to:

• Respond to your enquiry and provide quotes
• Arrange and carry out EPC assessments
• Lodge EPCs on the Scottish EPC Register (a legal requirement)
• Issue invoices and process payments
• Keep records for our business and tax obligations

We do not sell your data, share it with third parties for marketing, or use it for any purpose beyond running our business.

Who we share information with

We share limited information with:

• The Scottish EPC Register: Property details and the EPC itself are lodged on the public register as legally required.
• Our accreditation scheme: For quality assurance and auditing purposes.
• Our accountant: For tax and bookkeeping.

How long we keep information

We keep records for as long as we need them to provide services and comply with legal obligations, typically 6 years for tax purposes. EPCs themselves are stored on the Scottish EPC Register for the full duration of their validity (10 years) and remain publicly searchable thereafter.

Your rights

Under UK GDPR, you have the right to:

• Request a copy of the information we hold about you
• Ask us to correct any inaccurate information
• Ask us to delete your information (subject to legal record-keeping obligations)
• Complain to the Information Commissioner's Office (ICO) if you believe we've mishandled your data

To exercise any of these rights, contact us at hello@epccarbonzero.co.uk.

Cookies

This website uses only essential cookies needed for the site to function. We do not use analytics or tracking cookies.

Changes to this policy

We may update this policy from time to time. The latest version will always be available at this URL.

Contact

For any questions about this policy, email hello@epccarbonzero.co.uk.